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News & Editorials

Marketing and Advertising on ASBN

Marketing and Advertising on ASBN

We've changed the marketing landscape. We know that, unlike consumer marketing,...

Why Memberships?

Why Memberships?

Why do I need to be a member of ASBN? The...

We Hate Issues

We Hate Issues

Did you know that; In BC, anybody with tools can call...

Why ASBN Exists? (for our industry)

Why ASBN Exists? (for our industry)

Why ASBN Exists (For Our Industry).   "A technician raises a recurring problem....

We are at the Core of the Automotive Aftermarket

We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in Canada....

Tariffs, Trade Wars, and the Auto Industry: The Elephant in the Room

Tariffs, Trade Wars, and the Auto Industry: The El...

Tariffs, Trade Wars, and the Auto Industry: The Elephant in...

Parts Mfgs. Lost Touch with Customers

Parts Mfgs. Lost Touch with Customers

Mr. Manufacturer, Who is your biggest customer? Who do you depend on...

U.S. / Canada trade war. How will I be affected?

U.S. / Canada trade war. How will I be affected?

How badly will this trade war affect me and my...

Office tips & Articles

Telephone Technique

Telephone Technique

Hits:2501

  Every business has one and every customer has one but too often this tool of communication is misused or at least not...

Customer Management

Customer Management

Hits:1959

Customer Management A segment from Automotive ...

Don't Buy Your Customers

Don't Buy Your Customers

Hits:3569

Are you so insecure that you feel that you have...

Analyzing Productivity

Analyzing Productivity

Hits:2524

Productivity of a shop boils down to the total ...

What's Going On With This Economy?

What's Going On With This Economy?

Hits:1145

What's going on out there? Shops are closing do...

Tech tips & Articles

Torque Those Wheel Nuts

Torque Those Wheel Nuts

Hits:920

But I've never had a wheel fall off yet...

It's Always the Fuel Pump

It's Always the Fuel Pump

Hits:950

Hitting the tank with a large hammer proves i...

But all I did was disconnect the battery

But all I did was disconnect the battery...

Hits:1292

Does the pre - '95 vehicle run bad after disc...

Chattering Wiper Blades

Chattering Wiper Blades

Hits:870

But I put new blades on it.... Don't you jus...

Seized Cotter Pins

Seized Cotter Pins

Hits:979

Have you ever had a problem with seized cotte...

Tool tips, Articles

Suck it up.

Suck it up.

Hits:71

Coolant spillage is inevitable in this business and pushing the spillage into a drain may not be an option.   Get you...

Paper Clip Trick

Paper Clip Trick

Hits:641

(Try saying that three times)...

Aim Into the Bowl

Aim Into the Bowl

Hits:53

When draining a radiator with an old brass drai...

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

Hits:53

Still a mess trying to drain a cooling system? ...

Rusty Light Sockets

Rusty Light Sockets

Hits:63

Need to clean out corroded small bulb sockets? ...

Real stories

Sticker Shock

Sticker Shock

Hits:3467

Quite a few years ago, I was managing the Speedy Muffler in Kelowna when a young couple came in to have the car checked out. ...

Hubcap Woes

Hubcap Woes

Hits:3447

The day after I completed a 4 wheel brake job f...

Sometimes you're a hero

Sometimes you're a hero

Hits:2600

A tow truck drove in one day, with an Olds 88 i...

Vanilla Ice Cream

Vanilla Ice Cream

Hits:3733

A complaint was received, a few years ago, by t...

No Moisture in This Cap

No Moisture in This Cap

Hits:2483

A few years ago, this customer comes in with hi...

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