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Telephone Technique

Telephone Technique

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  Every business has one and every customer has one but too often this tool of communication is misused or at least not...

Something Gets Lost In The Translation

Something Gets Lost In The Translation

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When you are acquiring information from a custo...

Info To Go

Info To Go

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"It says so right here..." When you do an ins...

Make Money by Taking the Time

Make Money by Taking the Time

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"I think I have the quote here somewhere...." ...

Customer Requests

Customer Requests

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What did the customer really want?... The cou...

Tech tips & Articles

Do You Know How To Set Tire Pressures?

Do You Know How To Set Tire Pressures?

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The Issue: We, in the service industry, have no guidelines to properly set tire pressures on customers' vehicles. Everyone's...

Whistling Doors

Whistling Doors

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No, you don't have to send the customer to a wh...

Letter Re; Certification

Letter Re; Certification

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Mandatory Certification: BC My Personal Views ...

Smoke That Cooling System

Smoke That Cooling System

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Most of us, by now, use a tool that vacuums dow...

I love my safety chain

I love my safety chain

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Removing FWD axles can be unsafe....

Tool tips, Articles

Suck it up.

Suck it up.

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Coolant spillage is inevitable in this business and pushing the spillage into a drain may not be an option.   Get you...

Corroded Probing

Corroded Probing

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Piercing wires when you are testing sensors may...

Messy Drawers

Messy Drawers

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Are your pliers piled up in a drawer. Eric fro...

Mode $06 Data; A Real Diagnostic Tool (Part One)

Mode $06 Data; A Real Diagnostic Tool (P...

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We buy the latest and greatest scanner in hopes...

Compression test in 15 seconds

Compression test in 15 seconds

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For those of you who are doing cylinder compres...

Real stories

It's Not Brakes

It's Not Brakes

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The customer said it must be a bearing noise because it just happened.  

Hubcap Woes

Hubcap Woes

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The day after I completed a 4 wheel brake job f...

Cooling Flush?

Cooling Flush?

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This guy comes in with his 2002 Jimmy and said ...

Driveline Vibration

Driveline Vibration

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This guy ran over a mattress and decided to kee...

STUPID Mistakes that will make you feel better as a tech

STUPID Mistakes that will make you feel ...

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Dumb Tech Stories from a Ford blog site many ye...

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