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Customer Management

Customer Management

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Customer Management A segment from Automotive Business Concepts By Bob Paff     Yes, I call this segment "Cu...

Where Is It?

Where Is It?

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"The stupid customer hid the wheel lock key". ...

If you Quote, You'll be Wrong

If you Quote, You'll be Wrong

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How often has a customer asked you for an estim...

Quotes or Estimates

Quotes or Estimates

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"Here, I'll write you up a quote on what it sho...

Shop Things To Do

Shop Things To Do

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Everyone in the shop, except you, knows what's ...

Tech tips & Articles

Office Supplies for Your Tool Box

Office Supplies for Your Tool Box

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Keep a box of metal paper clips in your toolbox...

Bleeding brakes causes new problems

Bleeding brakes causes new problems

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  Sorry, sir, you now need a master cylin...

Letter Re; Certification

Letter Re; Certification

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Mandatory Certification: BC My Personal Views ...

He's Still On A Road Test?

He's Still On A Road Test?

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Ever had the situation where, during a road tes...

Bad Fuses

Bad Fuses

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Bad Fuses Thanks to Buck Neiraeth of Larry's S...

Tool tips, Articles

Mode $06 Data, A Real Diagnostic Tool (Part Two)

Mode $06 Data, A Real Diagnostic Tool (Part T...

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From Part One of this article, it's pretty clear how Mode $06 data can be a critical part of your diagnostic procedure when l...

Control Your Coolant 2

Control Your Coolant 2

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Still a mess trying to drain a cooling system? ...

Cheap Hose Cutters

Cheap Hose Cutters

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An inexpensive tool for cutting hose.

Free Mini-Honer

Free Mini-Honer

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Need to hone or sand inside a small tube? ...

Are You Still Using a Compression Tester?

Are You Still Using a Compression Tester...

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How many of you still use a compression tester ...

Real stories

Cooling Flush?

Cooling Flush?

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This guy comes in with his 2002 Jimmy and said it was idling a little rough. It was his granddaughter's truck, but he didn't ...

No Moisture in This Cap

No Moisture in This Cap

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A few years ago, this customer comes in with hi...

Hubcap Woes

Hubcap Woes

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The day after I completed a 4 wheel brake job f...

It's Not Brakes

It's Not Brakes

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The customer said it must be a bearing noise be...

Vanilla Ice Cream

Vanilla Ice Cream

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A complaint was received, a few years ago, by t...

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