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Office tips & Articles

Analyzing Productivity

Analyzing Productivity

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Productivity of a shop boils down to the total time it takes to create the dollars in a given period. From the greeting of th...

Customer Management

Customer Management

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Customer Management A segment from Automotive ...

Don't Buy Your Customers

Don't Buy Your Customers

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Are you so insecure that you feel that you have...

Telephone Technique

Telephone Technique

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  Every business has one and every custom...

What's Going On With This Economy?

What's Going On With This Economy?

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What's going on out there? Shops are closing do...

Tech tips & Articles

Seized Cotter Pins

Seized Cotter Pins

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Have you ever had a problem with seized cotter pins in tie rods and ball joints?...

It's Always the Fuel Pump

It's Always the Fuel Pump

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Hitting the tank with a large hammer proves i...

Torque Those Wheel Nuts

Torque Those Wheel Nuts

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But I've never had a wheel fall off yet...

But all I did was disconnect the battery

But all I did was disconnect the battery...

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Does the pre - '95 vehicle run bad after disc...

Chattering Wiper Blades

Chattering Wiper Blades

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But I put new blades on it.... Don't you jus...

Tool tips, Articles

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

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Still a mess trying to drain a cooling system?   Check with your parts or tool supplier because they make a large 2-f...

Paper Clip Trick

Paper Clip Trick

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(Try saying that three times)...

Aim Into the Bowl

Aim Into the Bowl

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When draining a radiator with an old brass drai...

Suck it up.

Suck it up.

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Coolant spillage is inevitable in this business...

Rusty Light Sockets

Rusty Light Sockets

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  Need to clean out corroded small bulb s...

Real stories

Vanilla Ice Cream

Vanilla Ice Cream

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A complaint was received, a few years ago, by the Pontiac Division of General Motors: "This is the second time I have writte...

Hubcap Woes

Hubcap Woes

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The day after I completed a 4 wheel brake job f...

Sticker Shock

Sticker Shock

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Quite a few years ago, I was managing the Speed...

Sometimes you're a hero

Sometimes you're a hero

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A tow truck drove in one day, with an Olds 88 i...

No Moisture in This Cap

No Moisture in This Cap

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A few years ago, this customer comes in with hi...

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