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We Hate Issues

We Hate Issues

Did you know that; In BC, anybody with tools can call...

We are at the Core of the Automotive Aftermarket

We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in Canada....

Why Memberships?

Why Memberships?

Why do I need to be a member of ASBN? The...

Parts Mfgs. Lost Touch with Customers

Parts Mfgs. Lost Touch with Customers

Mr. Manufacturer, Who is your biggest customer? Who do you depend on...

Why ASBN Exists? (for our industry)

Why ASBN Exists? (for our industry)

Why ASBN Exists (For Our Industry). Our industry is in trouble. Not because...

Tariffs, Trade Wars, and the Auto Industry: The Elephant in the Room

Tariffs, Trade Wars, and the Auto Industry: The El...

Tariffs, Trade Wars, and the Auto Industry: The Elephant in...

U.S. / Canada trade war. How will I be affected?

U.S. / Canada trade war. How will I be affected?

How badly will this trade war affect me and my...

Marketing and Advertising on ASBN

Marketing and Advertising on ASBN

We've changed the marketing landscape. We know that, unlike consumer marketing,...

What IS ASBN?

what is asbn

Office tips & Articles

Customer Management
02 Jul 2006

Customer Management

Customer Management A segment from Automotive Business Concepts By Bob Paff     Yes, I call this segment "Cu...

Don't Buy Your Customers
02 Jul 2006

Don't Buy Your Customers

Are you so insecure that you feel that you have...

Telephone Technique
02 Jul 2006

Telephone Technique

  Every business has one and every custom...

Analyzing Productivity
02 Jul 2006

Analyzing Productivity

Productivity of a shop boils down to the total ...

What's Going On With This Economy?
17 May 2011

What's Going On With This Economy?

What's going on out there? Shops are closing do...

Tech tips & Articles

It's Always the Fuel Pump
03 Jul 2006

It's Always the Fuel Pump

Hitting the tank with a large hammer proves it....

Torque Those Wheel Nuts
03 Jul 2006

Torque Those Wheel Nuts

But I've never had a wheel fall off yet...

But all I did was disconnect the battery
03 Jul 2006

But all I did was disconnect the battery...

Does the pre - '95 vehicle run bad after disc...

Chattering Wiper Blades
03 Jul 2006

Chattering Wiper Blades

But I put new blades on it.... Don't you jus...

Seized Cotter Pins
03 Jul 2006

Seized Cotter Pins

Have you ever had a problem with seized cotte...

Tool tips, Articles

Paper Clip Trick
03 Jul 2006

Paper Clip Trick

(Try saying that three times)...

Aim Into the Bowl
03 Jul 2006

Aim Into the Bowl

When draining a radiator with an old brass drai...

Twelve Buckets for One Rad?
03 Jul 2006

Twelve Buckets for One Rad?

Still a mess trying to drain a cooling system? ...

Suck it up.
03 Jul 2006

Suck it up.

Coolant spillage is inevitable in this business...

Rusty Light Sockets
03 Jul 2006

Rusty Light Sockets

Need to clean out corroded small bulb sockets? ...

Where is TDC?
03 Jul 2006

Where is TDC?

Have a problem finding true TDC? On newer eng...

Real stories

Hubcap Woes
18 Aug 2007

Hubcap Woes

The day after I completed a 4 wheel brake job for this lady, she returned to the shop and started to take a strip out of me. ...

Sticker Shock
18 Aug 2007

Sticker Shock

Quite a few years ago, I was managing the Speed...

Sometimes you're a hero
18 Aug 2007

Sometimes you're a hero

A tow truck drove in one day, with an Olds 88 i...

Vanilla Ice Cream
25 Aug 2007

Vanilla Ice Cream

A complaint was received, a few years ago, by t...

No Moisture in This Cap
02 Dec 2009

No Moisture in This Cap

A few years ago, this customer comes in with hi...

Driveline Vibration
25 Aug 2010

Driveline Vibration

This guy ran over a mattress and decided to kee...

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ASE ADAS Certification and Other Important News
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The Lowest Price Shop Is Not Your Competitor
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The Lowest Price Shop Is Not Your Competitor
  • Aug 16
Know Your Strengths
Remarkable Results Radio
Know Your Strengths
  • Apr 10
Handling A Toxic Employee
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Handling A Toxic Employee
  • Feb 01
Technician Mentoring
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Technician Mentoring
  • Aug 16
Round Table; Talk of The Day
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Round Table; Talk of The Day
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Customer Perceptions Part 1
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Plan For Slow Times
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Google Reviews
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