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News & Editorials

Office tips & Articles

Telephone Technique

Telephone Technique

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  Every business has one and every customer has one but too often this tool of communication is misused or at least not...

Customer Management

Customer Management

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Customer Management A segment from Automotive ...

Don't Buy Your Customers

Don't Buy Your Customers

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Are you so insecure that you feel that you have...

Analyzing Productivity

Analyzing Productivity

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Productivity of a shop boils down to the total ...

What's Going On With This Economy?

What's Going On With This Economy?

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What's going on out there? Shops are closing do...

Tech tips & Articles

It's Always the Fuel Pump

It's Always the Fuel Pump

Hits:993

Hitting the tank with a large hammer proves it....

Torque Those Wheel Nuts

Torque Those Wheel Nuts

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But I've never had a wheel fall off yet...

But all I did was disconnect the battery

But all I did was disconnect the battery...

Hits:1313

Does the pre - '95 vehicle run bad after disc...

Chattering Wiper Blades

Chattering Wiper Blades

Hits:870

But I put new blades on it.... Don't you jus...

Seized Cotter Pins

Seized Cotter Pins

Hits:999

Have you ever had a problem with seized cotte...

Tool tips, Articles

Paper Clip Trick

Paper Clip Trick

Hits:643

(Try saying that three times)...

Aim Into the Bowl

Aim Into the Bowl

Hits:54

When draining a radiator with an old brass drai...

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

Hits:53

Still a mess trying to drain a cooling system? ...

Suck it up.

Suck it up.

Hits:71

Coolant spillage is inevitable in this business...

Rusty Light Sockets

Rusty Light Sockets

Hits:68

  Need to clean out corroded small bulb s...

Real stories

Hubcap Woes

Hubcap Woes

Hits:3608

The day after I completed a 4 wheel brake job for this lady, she returned to the shop and started to take a strip out of me. ...

Sticker Shock

Sticker Shock

Hits:3618

Quite a few years ago, I was managing the Speed...

Sometimes you're a hero

Sometimes you're a hero

Hits:2759

A tow truck drove in one day, with an Olds 88 i...

Vanilla Ice Cream

Vanilla Ice Cream

Hits:3899

A complaint was received, a few years ago, by t...

No Moisture in This Cap

No Moisture in This Cap

Hits:2627

A few years ago, this customer comes in with hi...

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