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News & Editorials

Office tips & Articles

Package price vs. parts and labor.

Package price vs. parts and labor.

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"Can you reduce your labor because I'm a nice guy?"

Analyzing Productivity

Analyzing Productivity

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Productivity of a shop boils down to the total ...

Telephone Technique

Telephone Technique

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  Every business has one and every custom...

Vehicle Inspection Packages

Vehicle Inspection Packages

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Performing accurate and consistent inspections ...

Shop Supplies Will Cover It - NOT

Shop Supplies Will Cover It - NOT

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Isn't everything included?.... Some shop owner...

Tech tips & Articles

But all I did was disconnect the battery

But all I did was disconnect the battery

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Does the pre - '95 vehicle run bad after disconnecting or replacing a battery?...

Seized Cotter Pins

Seized Cotter Pins

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Have you ever had a problem with seized cotte...

Bad Oil

Bad Oil

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   For all you people who think lubr...

Office Supplies for Your Tool Box

Office Supplies for Your Tool Box

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Keep a box of metal paper clips in your toolbox...

It's Always the Fuel Pump

It's Always the Fuel Pump

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Hitting the tank with a large hammer proves i...

Tool tips, Articles

What Ignition Timing?

What Ignition Timing?

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Need to find true TDC?

Tools Explained

Tools Explained

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(I'm not sure where this originated but Eric fr...

Free Mini-Honer

Free Mini-Honer

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Need to hone or sand inside a small tube? ...

Perfect Test Leads

Perfect Test Leads

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When you replace a block heater, save the elect...

Control Your Coolant 2

Control Your Coolant 2

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Still a mess trying to drain a cooling system? ...

Real stories

Sometimes you're a hero

Sometimes you're a hero

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A tow truck drove in one day, with an Olds 88 in tow. The driver and owner get out and the driver explains to me that somethi...

It's Not Brakes

It's Not Brakes

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The customer said it must be a bearing noise be...

Vanilla Ice Cream

Vanilla Ice Cream

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A complaint was received, a few years ago, by t...

No Moisture in This Cap

No Moisture in This Cap

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A few years ago, this customer comes in with hi...

Sticker Shock

Sticker Shock

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Quite a few years ago, I was managing the Speed...

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