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News & Editorials

Office tips & Articles

Something Gets Lost In The Translation

Something Gets Lost In The Translation

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When you are acquiring information from a customer about a vehicle problem and creating a work order for the technician, try ...

Would you like a menu?

Would you like a menu?

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I don't care what the other guy said, this is w...

Ring, Ring, Ring. Hello?

Ring, Ring, Ring. Hello?

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"Is this the person to whom I'm speaking?"Telep...

Package price vs. parts and labor.

Package price vs. parts and labor.

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"Can you reduce your labor because I'm a nice g...

The Plus of Shop Meetings

The Plus of Shop Meetings

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How many of you have monthly shop meetings wi...

Tech tips & Articles

Torque Those Wheel Nuts

Torque Those Wheel Nuts

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But I've never had a wheel fall off yet...

Oh No! I broke a stud!

Oh No! I broke a stud!

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Just when you thought, "Ah, it won't break", it...

Smoke That Cooling System

Smoke That Cooling System

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Most of us, by now, use a tool that vacuums dow...

Exhaust Manifold to Head Leaks

Exhaust Manifold to Head Leaks

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 Warning. On GM and Ford V8 fuel-injected ...

Torque Angle vs Torque to Yield

Torque Angle vs Torque to Yield

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Okay, let's talk about head bolts. A lot has c...

Tool tips, Articles

Cleaning Bulb Sockets

Cleaning Bulb Sockets

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Need to clean out corroded small bulb sockets?  From you're local hardware store, purchase a brush for prepping copper...

New job for an old tool

New job for an old tool

Hits:135

Have a set of 10 inch slip joint pliers? This ...

Suck it up.

Suck it up.

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Coolant spillage is inevitable in this business...

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

Hits:55

Still a mess trying to drain a cooling system? ...

Rusty Light Sockets

Rusty Light Sockets

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  Need to clean out corroded small bulb s...

Real stories

Sometimes you're a hero

Sometimes you're a hero

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A tow truck drove in one day, with an Olds 88 in tow. The driver and owner get out and the driver explains to me that somethi...

Hubcap Woes

Hubcap Woes

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The day after I completed a 4 wheel brake job f...

It's Not Brakes

It's Not Brakes

Hits:2166

The customer said it must be a bearing noise be...

Driveline Vibration

Driveline Vibration

Hits:2796

This guy ran over a mattress and decided to kee...

Sticker Shock

Sticker Shock

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Quite a few years ago, I was managing the Speed...

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