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Office tips & Articles

Don't Buy Your Customers

Don't Buy Your Customers

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Are you so insecure that you feel that you have to negotiate for the job?  I don't mean a little goodwill thrown i...

To make more money, don't sell

To make more money, don't sell

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"Hi, I like your shoes.... come on in." The bi...

If you Quote, You'll be Wrong

If you Quote, You'll be Wrong

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How often has a customer asked you for an estim...

Make Money by Taking the Time

Make Money by Taking the Time

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"I think I have the quote here somewhere...." ...

Mr. Customer, You're Fired

Mr. Customer, You're Fired

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Whoa! You're not serious..... Yes, you can fir...

Tech tips & Articles

Bad Oil

Bad Oil

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   For all you people who think lubricants are all the same, this article should be interesting.

Bleeding brakes causes new problems

Bleeding brakes causes new problems

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  Sorry, sir, you now need a master cylin...

How do we get our certification?

How do we get our certification?

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As a certification worldwide, the Inter-Provinc...

Bad Fuses

Bad Fuses

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Bad Fuses Thanks to Buck Neiraeth of Larry's S...

Smoke That Cooling System

Smoke That Cooling System

Hits:738

Most of us, by now, use a tool that vacuums dow...

Tool tips, Articles

Aim Into the Bowl

Aim Into the Bowl

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When draining a radiator with an old brass drain cock, you can control the coolant flow by placing a 90-degree spark plug boo...

Messy Drawers

Messy Drawers

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Are your pliers piled up in a drawer. Eric fro...

Keep losing bolts?

Keep losing bolts?

Hits:60

When changing pans or covers with many small bo...

Where is TDC?

Where is TDC?

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Have a problem finding true TDC? On newer eng...

Compression test in 15 seconds

Compression test in 15 seconds

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For those of you who are doing cylinder compres...

Real stories

It's Not Brakes

It's Not Brakes

Hits:2112

The customer said it must be a bearing noise because it just happened.  

Sticker Shock

Sticker Shock

Hits:3728

Quite a few years ago, I was managing the Speed...

Cooling Flush?

Cooling Flush?

Hits:2766

This guy comes in with his 2002 Jimmy and said ...

Sometimes you're a hero

Sometimes you're a hero

Hits:2880

A tow truck drove in one day, with an Olds 88 i...

Vanilla Ice Cream

Vanilla Ice Cream

Hits:4052

A complaint was received, a few years ago, by t...

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