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News & Editorials

Office tips & Articles

You want how much?

You want how much?

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Pre-discounting can paint you into a corner.... Never assume the customer will not be able to afford the job.Present every c...

Customer Management

Customer Management

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Customer Management A segment from Automotive ...

To make more money, don't sell

To make more money, don't sell

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"Hi, I like your shoes.... come on in." The bi...

Don't Buy Your Customers

Don't Buy Your Customers

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Are you so insecure that you feel that you have...

What's Going On With This Economy?

What's Going On With This Economy?

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What's going on out there? Shops are closing do...

Tech tips & Articles

Chattering Wiper Blades

Chattering Wiper Blades

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But I put new blades on it.... Don't you just hate it when you sell a set of blades because the old ones chattered only to...

Penetrating Fluids

Penetrating Fluids

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Machinist's Workshop MagT recently publis...

That will be $75 for fuses, sir.

That will be $75 for fuses, sir.

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Have you ever encountered a problem looking for...

Don't Underinflate Tires

Don't Underinflate Tires

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Since vehicle manufacturers are regulated to in...

Used Antifreeze

Used Antifreeze

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The correct handling and disposal of used antif...

Tool tips, Articles

Mode $06 Data; A Real Diagnostic Tool (Part One)

Mode $06 Data; A Real Diagnostic Tool (Part O...

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We buy the latest and greatest scanner in hopes that it will save us hours of tracing and testing that you may not be able to...

Paper Clip Trick

Paper Clip Trick

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(Try saying that three times)...

Are You Still Using a Compression Tester?

Are You Still Using a Compression Tester...

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How many of you still use a compression tester ...

Cheap Hose Cutters

Cheap Hose Cutters

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An inexpensive tool for cutting hose.

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

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Still a mess trying to drain a cooling system? ...

Real stories

Sometimes you're a hero

Sometimes you're a hero

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A tow truck drove in one day, with an Olds 88 in tow. The driver and owner get out and the driver explains to me that somethi...

Cooling Flush?

Cooling Flush?

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This guy comes in with his 2002 Jimmy and said ...

Hubcap Woes

Hubcap Woes

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The day after I completed a 4 wheel brake job f...

Sticker Shock

Sticker Shock

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Quite a few years ago, I was managing the Speed...

Vanilla Ice Cream

Vanilla Ice Cream

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A complaint was received, a few years ago, by t...

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