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Why ASBN Exists?

Why ASBN Exists?

Welcome to the Automotive Service Business Network Or, for better clarity, Welcome to the Web Center of the Automotive Aftermarket, Service Sector, British Columbia The automotive aftermarket isn’t...

We are at the Core of the Automotive Aftermarket

We are at the Core of the Automotive Aftermarket

The Automotive Aftermarket is a dominant industry here in Canada. But we are all so disconnected.

Marketing and Advertising on ASBN

Marketing and Advertising on ASBN

We've changed the marketing landscape. We know that, unlike consumer marketing, commercial marketing centers around building relationships with your customers. When you are successful, volume sales w...

U.S. / Canada trade war. How will I be affected?

U.S. / Canada trade war. How will I be affected?

How badly will this trade war affect me and my small shop? The answer: I'm not sure because there are many moving parts to this mess before it finally reaches us. But it will reach us quickly—...

Why Memberships?

Why Memberships?

Why do I need to be a member of ASBN? The answers are logically simple; Security; There's a lot of apprehension about connecting with strangers on the open internet. You don't know who an internet ...

We Hate Issues

We Hate Issues

Did you know that; In BC, anybody with tools can call themselves a Mechanic or even a Technician. Some tire manufacturers have reduced tread widths to save money but compromise safety. "Meets O...

Morning News Break

Auto Service World

Bob Paff
The customer said it must be a bearing noise because it just happened.
Dumb Tech Stories from a Ford blog site many years ago. Names were removed to protect the guilty:
One Saturday, I was working the floor alone and my wife was working the counter. I was draped across the motor, doing some distributor work on an older chevy 4x4 when this beaten up old Ford pickup dr...
This guy comes in with his 2002 Jimmy and said it was idling a little rough. It was his granddaughter's truck, but he didn't think it would need too much because she said she took 'good care' of her v...

Office tips & Articles

Customer Management

Customer Management

Customer Management A segment from Automotive Business Concepts By Bob Paff     Yes, I call this segment "Cu...

Don't Buy Your Customers

Don't Buy Your Customers

Are you so insecure that you feel that you have...

Telephone Technique

Telephone Technique

  Every business has one and every custom...

Analyzing Productivity

Analyzing Productivity

Productivity of a shop boils down to the total ...

What's Going On With This Economy?

What's Going On With This Economy?

What's going on out there? Shops are closing do...

Tool tips, Articles

Paper Clip Trick

Paper Clip Trick

(Try saying that three times)...

Aim Into the Bowl

Aim Into the Bowl

When draining a radiator with an old brass drai...

Twelve Buckets for One Rad?

Twelve Buckets for One Rad?

Still a mess trying to drain a cooling system? ...

Suck it up.

Suck it up.

Coolant spillage is inevitable in this business...

Rusty Light Sockets

Rusty Light Sockets

Need to clean out corroded small bulb sockets? ...

Tech tips & Articles

It's Always the Fuel Pump

It's Always the Fuel Pump

Hitting the tank with a large hammer proves it....

Torque Those Wheel Nuts

Torque Those Wheel Nuts

But I've never had a wheel fall off yet...

But all I did was disconnect the battery

But all I did was disconnect the battery...

Does the pre - '95 vehicle run bad after disc...

Chattering Wiper Blades

Chattering Wiper Blades

But I put new blades on it.... Don't you jus...

Seized Cotter Pins

Seized Cotter Pins

Have you ever had a problem with seized cotte...

Real stories

Hubcap Woes

Hubcap Woes

The day after I completed a 4 wheel brake job for this lady, she returned to the shop and started to take a strip out of me. ...

Sticker Shock

Sticker Shock

Quite a few years ago, I was managing the Speed...

Sometimes you're a hero

Sometimes you're a hero

A tow truck drove in one day, with an Olds 88 i...

Vanilla Ice Cream

Vanilla Ice Cream

A complaint was received, a few years ago, by t...

No Moisture in This Cap

No Moisture in This Cap

A few years ago, this customer comes in with hi...

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